Ribble Valley Blinds and Shutters Ltd | Clitheroe

 

PRIVACY POLICY

Effective Date: May 19, 2026

1. Introduction

Welcome to the privacy policy for Ribble Valley Blinds and Shutters Ltd (accessible via www.ribblevalleyblinds.co.uk and ribblevalleyblinds.uk).

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website, book a free home/office consultation, or purchase our products and services. It also tells you about your privacy rights and how the law protects you.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: Includes first name, last name, or business name.

• Contact Data: Includes billing address, delivery address, installation address, email address, and telephone numbers.

• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.

• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Usage Data: Includes information about how you use our website, products, and services.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious beliefs, sexual orientation, political opinions, trade union membership, or information about your health).

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our website (such as our "Book Free Survey" or "Request a Quote" forms) or by corresponding with us by post, phone, WhatsApp, email, or otherwise.

• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract, we are about to enter into or have entered into with you (e.g., to arrange your free design and measure consultation, fabricate your custom blinds, and carry out professional fitting).

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

Purposes for which we will use your personal data:

• To register you as a new customer.

• To process and deliver your order, including managing payments, fees, and charges.

• To manage our relationship with you (e.g., notifying you about changes to our terms or privacy policy, or asking you to leave a review).

• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, and support).

5. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Disclosures of Your Personal Data

We do not sell your personal data to third parties. We may share your personal data with trusted third parties for the strict purposes outlined below:

• Professional Installers or Suppliers: If required to fulfil your custom order or specialized installation, data may be passed strictly to fulfil that contract.

• Service Providers: IT and system administration services providers who support our website and business operations.

• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

• HM Revenue & Customs (HMRC): Regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

While the transmission of information via the internet is never completely secure and is carried out at your own risk, once we receive your details we use strict procedures to prevent unauthorized access.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements (such as retaining invoice details for tax compliance).

9. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data (commonly known as a "data subject access request").

• Request correction of the personal data that we hold about you.

• Request erasure of your personal data (the right to be forgotten), provided we do not have a lawful or regulatory reason to keep it.

• Object to processing of your personal data where we are relying on a legitimate interest.

• Request restriction of processing of your personal data.

• Request the transfer of your personal data to you or to a third party.

• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details below.

10. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

• Full Name of Legal Entity: Ribble Valley Blinds and Shutters Ltd

• Email Address: sales@ribblevalleyblinds.co.uk

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.